Quick answers

FAQ

How downloads, payments, and refunds work at Storyhaven by CareybyCollie.

Frequently asked questions

What do I get when I buy a product?

A digital PDF you can read on a phone, tablet, computer, or print at home. Nothing is shipped; everything is delivered by email.

How do I receive my product?

After your payment is confirmed, your digital product will be delivered by email within 24 hours. If you don't see the email, check your spam/junk folder, then contact us and we'll resend it.

Which payment methods do you accept?

Checkout is handled by PayPal. You can pay with your PayPal account or a major debit/credit card.

Are the stories family-safe?

Yes — every story is written to be clean, gentle, and suitable for children and family reading, with a strong Caribbean and island thread.

What's your refund policy?

Digital products are generally non-refundable after delivery. Refunds may be reviewed for duplicate charges, failed delivery, the wrong file being sent, or technical delivery problems. See our Refund Policy for details.

Can I share or resell what I buy?

Downloads are for personal, non-commercial use by you and your household. Please don't redistribute, resell, or post the files publicly. See our Copyright Notice for details.

Do you have college recipe eBooks?

Yes. Our Shop includes budget-friendly college recipe eBooks built for dorms and small kitchens, alongside our children's storybooks.

Still stuck? Contact us — happy to help.